Return and Exchange

 

               Refunds & Exchanges

Eligible items returned in accordance with our policy may be refunded or exchanged within 30 days of receipt.

Exchanges (Free Exchange Policy)

We are pleased to offer one complimentary exchange per order within the 30-day return window.

  • Exchange shipping within the UK is free of charge

  • International exchange shipping is reviewed on a case-by-case basis

  • Exchanges are subject to stock availability

  • Please contact us at info@ninemoostore.com before returning your item so we can arrange the exchange for you

Refunds

Refunds are available on eligible items that meet our return conditions.

  • Return shipping costs are the responsibility of the customer

  • Original delivery charges are non-refundable, unless the item is faulty or incorrect

  • Refunds will be issued to the original payment method

Once your return is received and approved, refunds are processed within 5–7 working days.

Custom Items

Custom or made-to-order items are non-returnable and non-exchangeable, unless faulty.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery at
info@ninemoostore.com.

We will arrange a complimentary return or replacement at no additional cost.

How to Return

UK Orders
Please email info@ninemoostore.com before returning any item. We will provide return instructions and ensure your return is correctly processed.

International Orders
Returns must be sent via a tracked service. Please include your order number and contact details.
Ninemoo cannot be held responsible for lost or untracked parcels.

Final Notes

  • Returns sent without prior contact may not be accepted

  • Proof of postage should be retained until your return is confirmed

If you have any questions, our team is always happy to assist at
info@ninemoostore.com