Jewellery is made to be worn and treasured. That is why every Ninemoo piece comes with lifetime repair support.

Complimentary Repairs Within Six Months

Repairs are complimentary during the first six months from the original date of purchase.

After this period, we will assess your jewellery and let you know in advance if any repair fee applies.

How to Request a Repair

Please email  before sending your jewellery to us.

In your email, please include:

 Your order number or original order confirmation email

 A brief description of the issue

 Clear photographs of the jewellery

Our team will confirm the next steps and provide the correct return address.

Once your jewellery arrives, we will inspect it and email you with an estimated repair timeframe.

We will always let you know about any applicable costs before beginning a chargeable repair.

If you no longer have your order number, please provide the name and email address used when placing the order, and we will do our best to locate your purchase.

Please do not send jewellery to us before receiving confirmation from our team.