FAQs
Tracking My Order
You can track your order using the tracking number provided in the dispatch confirmation email. Once your parcel is shipped, you can monitor its progress on the courier’s website.
- UK Standard Delivery: Typically takes 2-4 working days.
- EU & Rest of the World Standard Delivery: Delivery times can range from 10-14 working days, depending on the destination and customs processing.
Please note that during peak periods, such as holidays or sale events, delivery times may be slightly extended. If you haven't received your tracking number within 48 hours of placing your order, or if you're experiencing issues tracking your parcel, please contact our customer support team.
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Missing Orders or Products
If your parcel seems delayed or missing, here’s what you should do:
- First, check the tracking number provided in your dispatch email. If there are any issues or delays indicated, contact the courier service directly for more information.
- If the courier cannot locate the parcel, or if the tracking details are unclear, please email us at [your customer service email], and we will investigate further on your behalf.
In the rare event that part of your order is missing or incorrect, please reach out to us as soon as possible with your order details, and we’ll resolve the issue promptly.
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Where Do You Ship From?
All orders are packed with care and shipped from London, UK. We work with trusted courier services such as UPS and DHL to ensure safe and timely delivery of your order, both domestically and internationally.
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When Will I Receive My Tracking Number?
Once your order has been processed and dispatched, you will receive an email with your tracking number. This usually occurs within 24-48 hours after you place your order. If you haven’t received the tracking number after this period, please check your email's spam or junk folder, and feel free to contact us if it’s still missing.
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What Should I Do If My Order Arrives Damaged?
If your order arrives damaged, please contact us immediately. Provide photos of the damaged product and packaging, and we will work with you to offer a replacement or a refund as quickly as possible.
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Do You Offer Gift Wrapping?
Yes, we offer complimentary gift wrapping! If you would like your order gift-wrapped, please leave us a note when placing your order. We will include a free greeting card and wrap your gift with a silk ribbon for that special touch.