FAQs
Materials & Craftsmanship
Are your pearls natural?
Yes. All Ninemoo jewellery is made using natural pearls, selected for their individual character, lustre, and form.
As natural gemstones, pearls may vary slightly in shape, size, and surface — these variations are part of their beauty and uniqueness.
What materials are used in your jewellery?
We use carefully selected, nickel-free metals alongside natural pearls.
Material details for each piece are clearly listed on the individual product page.
Depending on the design, metals may include gold-filled, platinum-filled, rhodium-plated, or other refined finishes suitable for everyday wear.
Are your pieces hypoallergenic?
All our jewellery is made using nickel-free metals, which are suitable for most sensitive skin.
However, individual sensitivities may vary, and we recommend reviewing the material details on each product page if you have specific allergies.
Will the colour or shape of the pearls be exactly the same as shown?
Each natural pearl is unique.
While we carefully match pearls for colour and size, slight variations may occur. These natural characteristics ensure that every Ninemoo piece is truly one of a kind.
Wearing & Care
Can I wear Ninemoo jewellery every day?
Our jewellery is designed for regular wear, but natural pearls require gentle care.
We recommend removing jewellery before showering, swimming, exercising, or sleeping to preserve its finish and lustre.
Please refer to our Jewellery Care guide for detailed care instructions.
Will the metal tarnish over time?
With proper care, our jewellery will age beautifully.
As with all fine jewellery, exposure to moisture, chemicals, and friction may affect the finish over time. Regular gentle cleaning and mindful storage will help maintain its appearance.
Orders & Customisation
Do you offer custom or personalised pieces?
We occasionally offer custom or made-to-order designs.
Availability and lead times vary by piece. Please contact us at info@ninemoostore.com to discuss your request.
Can I change or cancel my order after placing it?
If you need to make changes to your order, please contact us as soon as possible.
Once an order has been dispatched, we may be unable to make changes.
Authenticity & Brand
Where is Ninemoo jewellery made?
Ninemoo is a London-based jewellery brand.
Hand-finished in London.
How do I know which piece is right for me?
If you need help choosing a piece, sizing advice, or styling suggestions, please contact us at info@ninemoostore.com.
We are always happy to help you find the right piece.
Influencer Collaborations
We occasionally collaborate with content creators, stylists, and creatives whose aesthetic and values align with Ninemoo.
If you are interested in a collaboration, please email us at info@ninemoostore.com with the following information:
• Your social media platforms and handles
• Audience demographics
• Proposed collaboration details
Please note that all collaborations are reviewed on a case-by-case basis.
Due to the volume of enquiries, we may not be able to respond to every request.