Delivery and Shipping
Shipping Information
Thank you for choosing our products! Below is our detailed shipping policy to ensure you receive your items promptly and efficiently.
UK Standard Delivery (2-4 business days) : Free on all orders
- Express delivery: £5.00 (via DPD/DHL)
Australia and Canada Delivery
- Standard delivery (3-14 business days): £6.00
- Express delivery: £22.00 (3-7 business days via UPS/DHL)
Delivery to the Continental United States
- Standard delivery (3-14 business days): £6.00
- UPS Express (4-7 business days): £28.00
Delivery to Europe
- Standard delivery (3-14 business days): £12.00
- Express delivery: £22.00 (3-7 business days via UPS/DHL)
Delivery to the Rest of the World
- Express delivery: £22.00 (3-7 business days via UPS/DHL)
Please note the following:
- During peak periods, such as Christmas or sale events, slight delays in shipping may occur.
- In some countries/regions, customs clearance processes may cause extended delivery times.
- Orders placed over the weekend will be processed on the next business day.
After placing your order, you will receive a confirmation email, and we will dispatch your items as soon as possible. Delivery times may vary depending on your destination.
If you have any inquiries about your order or shipping, our customer service team is here to assist you. We appreciate your support and wish you an excellent shopping experience!
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Policies and Terms
By placing an order with Ninemoo, you are responsible for the original shipping costs, applicable customs/import fees, and return shipping costs for returning items to Ninemoo. This includes any shipments you refuse at delivery.
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Duties and Taxes
USA: Goods valued up to $800 will be duty-free. Any amount over $800, up to $1,000, may incur duties at a flat rate of 3%.
Europe:
Since July 1, 2021, most goods shipped to the EU are subject to VAT and potentially a clearance fee. Orders may incur VAT, and goods over €150 may also be subject to customs duties and a clearance fee. The thresholds and fees vary by country and are determined by the customs authorities of the destination country. Please refer to the European Commission’s guidelines for more information.
Once your package reaches the destination country, any import duties and taxes will be charged. These fees are the responsibility of the recipient. Unfortunately, as these fees are determined by local customs policies, we have no control over the amounts. For more information on customs fees, you can refer to DHL's guidelines on the payment of customs and duties, which include country-specific handling fees.
By law, we are required to declare all items at their full value and cannot alter this amount to reduce international customs fees.
If you refuse or reject goods shipped from Ninemoo, you will be responsible for the original shipping costs, any import fees incurred, and the cost of returning the package to us. These amounts will be deducted from your refund. In cases where the return fees exceed the value of the item(s) plus the original shipping costs, the package will be abandoned, and no refund will be issued.