Jewellery Repairs & Aftercare

Complimentary warranty repairs

Our six-month warranty, starting from the original purchase date, covers faults in materials or workmanship under normal wear and appropriate care. Covered faults are repaired or replaced at no cost, with the necessary return arrangements confirmed by our team.

For coverage, exclusions and your statutory rights, read the full warranty policy.

Five-year repair support

For five years from the original purchase date, you can email us about repairs for any NINEMOO product, including pearl restringing where appropriate. We will assess the piece and confirm the repair price. What is possible depends on its construction, condition and the availability of components.

For accidental damage, ordinary wear or other chargeable work, we will assess the piece and explain the price and estimated timeframe before you decide whether to proceed. Statutory remedies for faulty goods remain available where applicable, even after the warranty ends.

How to request help

1. Email info@ninemoostore.com with your order number or original order confirmation, a brief description and clear photographs of the issue.
2. If you no longer have your order number, include the name and email address used for the purchase so we can try to locate it.
3. Wait for our confirmation, return address and shipping instructions before sending your jewellery.
4. Once the piece arrives, we will inspect it and confirm the proposed work, estimated timeframe and any applicable costs. Chargeable work begins only after you agree.

If a pearl strand or setting breaks

Stop wearing the piece. Collect any loose pearls and components and keep them together in a secure bag. Please contact us before trying to glue, restring or repair the piece yourself.

For everyday maintenance, see our Jewellery Care guide and FAQs.